Fundamentals + Advanced Human Factors & Error Management for Safety Critical Industries

Course Overview

“Error is pervasive. The unexpected is pervasive. What is not pervasive are well-developed skills to detect and contain these errors at their early stages”. – Karl Weick, Managing the Unexpected

Human error is a leading cause of incidents across safety-critical industries, including oil & gas, aviation, mining, utilities, and healthcare. While unavoidable, its impact can be severe—resulting in major financial loss, operational disruption, and safety risks.

The cost of human error:

• Deepwater Horizon: USD $40B+ losses
• Aviation ramp accidents: USD $10B annually (IATA)
• 38,000+ unstable aircraft landings each year
• Healthcare errors: $2B annually in Australia

This Advanced Human Factors and Error Management course builds on foundational knowledge to address complex, real-world challenges in managing human performance and system safety.

Delivered over 11 weeks online, this program helps you reduce risk, improve safety performance, and strengthen organisational resilience.

Who Should Participate

This human error training program is designed for those individuals seeking a comprehensive understanding of applied human factors in any workplace.

Expected participants include:

• Operations and Engineering Senior Managers
• Team Leaders and Supervisors
• Human Resource Managers
• HSE and WHS Managers, Investigators, and Auditors
• Industry and WHS Regulators
• Quality, risk, compliance, and assurance managers

Key Benefits

Upon completion of this advanced human factors and error management training course, you will be able to:

• Understand the evolution of applied human factors in the workplace, its current scope, and how it may contribute to addressing future safety challenges
• Understand human error within the context of significant event investigations
• Incorporate practical, proactive error management strategies
• Address human performance limitations that impact effective decision-making and increase the probability of error occurrence
• Identify social and group influences that shape human performance
• Adopt a systematic human factors analysis method for incident investigations to identify errors and error-producing conditions better
• Understand the impact of infrastructure, facility, and equipment design on human performance and the pros and cons of automation and advanced technology
• Understand the incidence of mental health issues in the workplace and various strategies to support workers
• Identify cultural influences that shape human performance, including the practical application of a fair and just culture approach to consequence management
• Adopt a proactive human factors analysis approach to identify the triggers that may lead to a potentially fatal/critical risk event and fix conditions before they cause problems

Course Information

Instructional Delivery Method: Scheduled Digital
Prerequisite & Advanced Preparation: Reading material will be sent prior to the course

Delivered by Dr Graham Edkins

Organisational Psychologist Dr Graham Edkins is considered one of Australia’s leading Safety Management and Human Factors experts and is regularly retained as an independent safety investigator and human factors expert witness for various civil and criminal matters.

Run this course in-house

Informa Connect Academy’s customised training solutions have helped organisations deliver tailored learning in different languages to suit every requirement.