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8 December 2021
Virtual Event - 14:00 - 18:00 (GMT +4)

Codin Caragea
Chief Manager, Head of Customer Experience at Bank Muscat


Codin has 21 years of experience in banking, management consulting and energy sectors. His main areas of expertise cover Customer Experience framework design and implementation, Enterprise BPM, Process Architecture & Improvement, Lean Management, Organizational Design, Innovation and Performance Man­agement. He worked for Ernst & Young, leading Human Capital related projects, process improvement and due diligences for oil & gas companies, banks and retail companies.

In 2005 he joined OTP Bank, the largest Hungarian bank, as Head of BPM Department with main responsibility of creating a BPM framework and running efficiency programs across the bank. He also worked for Volksbank, a leading Austrian bank, as Head of Process Excellence and Change Management.

In 2013, Codin joined Riyad Bank, one of the leading banks in Saudi Arabia and GCC area, as Senior Vice President, Head of Experience Design & BPM Centre of Excellence. He was designing and implementing an integrated management framework combining CX and BPM.  

Since November 2018, he became the Chief Manager, Head of Customer Experience for the largest bank in Oman, Bank Muscat.

Codin has a Bachelor and Master degree in Management. He is also a Lean Six Sigma black belt. He is a frequent speaker and publisher for his expertise areas and enjoys challenging different organizational management practices for the benefits of the customer. He advocates upon designing the organization around the successful customer outcome, removing the silos and hierarchies, hiring characters, building skills and expertise for champions around the organization, leading by example based on inspiring, transparency, integrity and mutual trust. He is happily married and father of baby boy, sport practitioner, heavy traveler, gourmet and art collector.

Agenda Sessions

  • Keynote Presentation: Raising the CX game: Modernizing transaction and payment system