Gretchen Williams

Director, Cell Therapy Patient Access Support Services, U.S. Market Access, Pricing and Value Demonstration (MAx) at Bristol-Myers Squibb

Speaker

Gretchen Williams is an accomplished biopharmaceutical leader with expertise in cell therapy patient support services, market access, reimbursement, and healthcare operations. Currently serving as Director of Cell Therapy Patient Access Support Services at Bristol Myers Squibb, she leads strategies that enhance patient and caregiver experiences, improve operational efficiency, and ensure compliant access to innovative therapies.

With progressive leadership experience across patient services, market access, and reimbursement operations, she has deep knowledge of patient access and distribution, payer coverage and reimbursement, site-of-care economics, and provider education across a wide variety of specialties. Her background includes overseeing claims and appeal operations, ensuring accurate and compliant claims processing, and serving as a trusted subject-matter expert on drug coverage, reimbursement policies, and Medicare, Medicaid, and commercial payer programs.

Previously, she held leadership roles at Florida Cancer Specialists and Xcenda, driving cross-functional collaboration, launch readiness, operational excellence, and team development. She is recognized for building scalable patient-focused programs that improve access to life-changing therapies while balancing compliance, quality, and business objectives.