13 - 18 December 2026 | London
Certificate in Negotiation & Dispute Resolution
Build the skills and confidence to negotiate effectively, resolve disputes, and create positive outcomes across a wide range of scenarios.
14 - 16 December 2026 | London
What's in Store
Conflict and disputes can damage relationships, slow decisions, and weaken performance when they are not managed effectively. This highly participative workshop builds the confidence and flexibility to negotiate and resolve conflict across internal workplace and external commercial situations. Through practical models, personal assessment, group exercises, and role-plays, you will explore your preferred conflict-handling style, plan negotiations strategically, understand the other party's interests, and trade variables to reach positive outcomes. You will also examine mediation and other dispute resolution approaches, practise dealing with emotion and tough negotiators, and develop an action plan to apply the learning in your role.
Explore conflict styles using the Thomas-Kilmann Conflict Mode Instrument
Understand how internal and external conflict affects workplace culture and performance
Plan negotiations by setting objectives, identifying motives, and defining trading variables
Apply a structured negotiation model and six critical negotiation skills
Compare negotiation, mediation, adjudication, arbitration, and litigation approaches
Handle tough negotiators and emotion through practical exercises and role-plays
Led By Richard Napier
After a successful career in Sales and Sales Management with IBM and NCR, Richard moved into a small London based start-up, focused on Training and Consultancy in the Financial Services sector. The company grew very quickly and established operations in New York, Singapore, Sydney and Amsterdam. He worked with some of the biggest financial institutions in Corporate and Investment Banking, Investment Management and Re-Insurance delivering on a number of major projects and initiatives.
Richard’s facilitation style is very pragmatic. He helps who he trains and coaches to identify both their strengths and improvement areas. Using his knowledge and expertise, he is able to help reinforce those strengths and address the improvement areas.
Benefits of Attending
Strategically plan for negotiations and conflict situations
Apply a range of conflict-handling approaches using the Thomas-Kilmann framework
Use emotional intelligence to improve communication and reduce conflict
Use negotiation and dispute resolution models to achieve positive outcomes across a range of scenarios
Who Should Attend
Professionals who need to influence outcomes, resolve conflict, and create positive agreements in their roles. The workshop is particularly relevant for Managers, Team Leaders, Sales Professionals, Purchasing Professionals, Entrepreneurs, and HR Practitioners who want greater confidence in high-stakes conversations and stronger results in internal or buyer-seller negotiations.