13 - 18 December 2026 | London
Certified Administration Manager (CAM)
Develop the practical knowledge and tools to strengthen administrative performance at personal and organisational levels.
14 - 17 December 2026 | London
What's in Store
Administrative Management provides a powerful lens for understanding organisations and creating effective environments for processing information, supporting people, and delivering results. This practical and interactive programme combines theory, real-world examples, and group workshops to strengthen your role as a professional administrator. You will examine organisational structures and cultures, management and leadership, systems, teams, communication, information, and knowledge management, change, quality, and performance. The course also explores opportunities to incorporate AI into administrative practice, helping you develop actionable strategies that can be applied immediately while supporting long-term professional and organisational growth.
Understand organisational purpose, SMART objectives, structures, cultures, and lifecycles
Apply management and leadership approaches, including ethical, and socially responsible leadership
Use a systems view to improve administrative processes, costs, and information flow
Motivate people, build effective teams, and lead change while managing resistance
Strengthen communication, information management, knowledge transfer, and innovation
Improve quality, time management, and performance through CSFs, KPIs, and emerging AI tools
Led By Mark Northway
Mark is an experienced accountant and financial controller with a career spanning over 40 years across various industries, including manufacturing, service, charity, and tourism sectors in the UK and overseas. Mark has extensive professional experience, working across multiple sectors and regions. He has been a trainer and consultant with Informa for over 15 years, earning recognition as an award-winning mentor and business consultant. Mark specialises in delivering management performance techniques through lean approaches and flexible, people based quality standards, which are integral to the Certified Administration Manager programme.
His unique training courses integrate theoretical frameworks with real-life experiences, helping delegates develop essential skills for self-improvement and organisational growth. Mark’s interactive and thought-provoking courses utilise metaphors and alternative approaches, drawing on management insights from around the world to foster holistic organisational development. These approaches are embedded in the Certified Administration Manager programme to ensure delegates gain practical and actionable knowledge.
Benefits of Attending
Apply administrative management and leadership principles across organisational contexts
Set effective goals, manage change and build collaborative, motivated teams
Improve communication, knowledge management, creative thinking, and innovation
Use time-management and performance measures to drive continuous professional improvement
Who Should Attend
Professionals in administrative roles or responsible for processing information, as well as those preparing for higher management or board-level responsibilities. Relevant roles include Administrators, Administrative Assistants, Office Managers and Supervisors, Office Administrators, Personal and Executive Assistants, Executive and Management Secretaries, Department Coordinators, and HR or Finance Professionals.